Wrong/duplicate RE Created

• Check Document Flow for RE

Decision:-
• No Goods Issue and No Credit Memo created
• Reject the sales order item
• No Goods Issue and Credit Memo created
• Cancel Credit Memo
• Reject the sales order item
• Goods Issue and Credit Memo created
• Create another OR to offset the credit memo created.  Treat this as a normal OR process.  Ensure that account receivable is informed by typing in the item text.  Please do not send invoice to customer as the RE is wrongly/duplicate.
Note: When you create another OR, the delivery department may actually go and delivery the goods to customer.  Thus, it is important to inform them that this OR is for internal adjustment.  The process of posting the goods issue must be done by the delivery side for proper flow.